Terms of service

Last updated: 1 January 2021.

The short version: we deliver your mail carefully, you use it considerately, and you can walk away with your mail in hand.

The service

Mailpile provides electronic mail: storage, delivery in and out, webmail, and the protocols that connect your other apps. We aim for continuous availability with a 99.9% target, but mail runs on the internet and outages happen. Our liability for any service failure is limited to the fees you paid in the preceding twelve months.

Invitations and accounts

Accounts are opened by invitation for personal or household use. Your inviter is a point of contact, not a guarantor of your behaviour. Accounts may not be bought, sold or transferred without arranging it with us first. Organisation accounts are billed to a verified entity.

Fair and lawful use

Don't use Mailpile for spam, phishing, malware, harassment, or anything illegal where you or we are located, which includes the Isle of Man, Iceland and Germany. Bulk commercial sending needs arranging in advance. One mailbox is meant for one person or one household's reasonable use; if a mailbox's traffic looks unlike a person's for sustained stretches, we'll ask about it before we act.

Payments and ending

Plans bill yearly and renew automatically until cancelled. Cancel any time and your mailbox stays readable and exportable until the end of the paid period, and for thirty days after. Price changes arrive with ninety days' notice by mail. On account closure we purge mailbox content within seven days of confirmation.

Your mail leaves with you

Your messages are yours. Export the whole mailbox at any time, over IMAP or with the built-in exporter; the format stays standard-compliant so any client can read it back.

These terms

We may update these terms for legal reasons or when the service changes; material changes are announced by email at least thirty days ahead. Questions: support@mailpile.co. These terms are governed by the laws of the Isle of Man.