Support & questions

Not through a form, no. New mailboxes open in limited rounds: a current address invites you, or you leave your address on the invite page for the next one. It keeps blocklists short, our IP ranges clean, and deliveries boring.

An existing mailbox sends an invitation from its settings. It's good for seven days. The person who invites you is your first line of contact if anything goes odd, so invite people you actually know. Each mailbox normally carries a handful of invites a year.

Use the reset link on the sign-in page. We send a one-time key to the recovery address on the mailbox and set a short cool-down while it's active. We don't do password resets over the phone or by asking personal questions, and we will never ask you for your password.

If you've lost the recovery address too, write to support@mailpile.co from any address you still control.

Primary mailboxes run in a data centre in Reykjavík, with a second site in Frankfurt for redundancy. Both are European facilities under Icelandic and German jurisdiction. Backups are encrypted and kept thirty days.

Deliver it, store it encrypted for you, and nothing else. No ad system, no personalisation pipeline, no third-party analytics. Spam filtering runs on metadata and reputation at the SMTP gate; the mailbox you see is the mailbox we deliver.

Write to abuse@mailpile.co with the full message headers and a sentence about what is wrong. Confirmed spam, phishing and malware are removed and the sending account is suspended.